JUVARE INTERNSHIP
Redesigning the WebEOC mobile app.
POSITION
📲 UX Design Intern
TOOLS
💻 Figma & Miro
DELIVERABLES
📄 Lo-fi wireframes, Hi-fi prototypes, Research Report
DURATION
🗓 10 weeks (2024)
OVERVIEW
INTERNSHIP AT JUVARE
In the summer of 2024, I had the incredible opportunity to join Juvare’s product team where I was tasked with redesigning the mobile version of their WebEOC software. Initially brought on for just a 10 week period, I was fortunate to have my internship extended thanks to the support of my team. My internship with Juvare lasted 15 months in total, and ended in July 2025.
From May to July 2024, I worked closely with a Product Management Intern, conducting user research and designing a high-fidelity prototype for a new version of WebEOC mobile. WebEOC mobile is the companion to Juvare’s WebEOC software, a cloud-based solution for emergency management, offering configurable workflows, real-time data, and secure, efficient response tools.
All of Juvare’s products recently underwent a total redesign, including WebEOC. However, the mobile app had not yet been updated, and the aim of this project was to redesign the user interface of WebEOC mobile both aesthetically and functionally to create a more visually appealing, intuitive, and effective user experience.
THE PROBLEM
Based on our background research, we found the following insights:
01. The WebEOC app does not match the design of the desktop interface, which leads to confusion and frustration for users that access WebEOC across multiple devices.
02. The navigation is unintuitive, increasing cognitive burden on users and resulting in mistakes.
03. Users are generally unsatisfied with WebEOC mobile, despite loving the desktop interface and expressing a crucial need for mobile services.
Previous design of WebEOC mobile
CONTRIBUTIONS & IMPACT
WHAT I DID
CONTRIBUTIONS
Over the course of 2 months, I collaborated with product managers, product owners, and developers to redesign the WebEOC mobile app. Additionally, I benefitted from the support and guidance of the UX team and participated in weekly design feedback meetings with them.
01. Stakeholder Research
Conducted eight interviews with internal stakeholders to gain insight into their experience, as well as their clients’ experiences, with the WebEOC mobile app. The primary objective of this research was to collect information on stakeholder and client goals, frustrations, pain points, and the essential and non-essential features for various verticals’ use of the app. The result was a report of our findings, along with a list of recommendations and action items.
02. User Research
Developed and sent out an external client survey to determine how users interact with the WebEOC mobile app, what they need, and how the app could better serve them. This resulted in both quantitative and qualitative data that was included in our research report and helped inform design decisions.
03. Journey Mapping
Created several user journeys in Miro that mapped current flows, such as logging in, switching accounts, and logging out, and identified any perceived pain points and conveniences. Additionally mapped out the new, proposed flows.
04. Wireframing
Designed low-fidelity mock-ups of the new WebEOC mobile app experience in Miro and Figma and presented these wireframes to stakeholders and engineers, iterating based on feedback.
05. Prototyping and User Interface Design
Led the design of a high-fidelity prototype in Figma, incorporating user insights and product requirements, in order to guide development efforts and demonstrate design solutions to stakeholders.
Before
After
MY IMPACT
01. Designed a high-fidelity prototype that will guide development efforts.
02. Provided critical insights from stakeholder and user interviews, backing up design decisions and requirements.
03. Showcased the final solution to executives in a simple and engaging presentation.
WHY THIS GOES BEYOND AESTHETICS
WebEOC is an emergency management platform, meaning its primary users have a crucial need to receive information while out in the field. This redesign was not about making things look prettier — it was aimed at making the WebEOC mobile app discoverable and understandable for a user base that needs to act quickly.
LEARNINGS
REFLECTING
LESSONS LEARNED
This was my first experience with UX Design in a larger, corporate environment, and I learned a wide variety of important lessons.
01. Collaboration Between Departments
At Juvare, I had the opportunity to work in a true cross-functional team and collaborated often with product managers and owners, as well as developers. I learned about the broader product journey and how UX designers function alongside other roles to ensure a cohesive and user-centered experience. This experience gave me insight into balancing user needs with business goals, navigating technical constraints, and contributing to the iterative process of product development.
02. Action Over Hesitation
At the beginning of my internship, I was afraid to make a mistake or design something the team wouldn’t like. During a conversation with one of my mentors, they encouraged me to let go of that fear and simply start designing. Instead of delaying when I was unsure, I started making multiple options for the team to look at and discuss. I became a lot more comfortable with ambiguity and uncertainty. This shift in mindset helped me become more confident and proactive in my work.
Email me if you’re interested in hearing more about my experience at Juvare.